Help Center

Thank you so much for visiting our site! We love this tradition and we are here to help you love it too!

Here at CandleTime, one of our mottos is, "Do the people things first!". So please, if you need any help with your order, have questions about our products, or how to bring this tradition into your home, please reach out!  We are here to help you make the most of your CandleTime experience.

Help with your order? Questions about our products?

The best way to contact us at this time, is through email: Or use the form below.

Please include your phone number if you'd like us to give you a call.

We are a very small cottage business and we don't have the staff to handle phone calls 24/7. But we do value your business and will respond to your email within the day, or 24 hours at most.


CandleTime Journals Box Set of 4
$80 value
Now $56!

Check out our beautiful, embossed, eco-friendly Journals.  They go perfectly with the Christmas Journal Activity Card and make the perfect way to close your CandleTime Tradition on December 25.

Who’s doing the CandleTime Tradition?

Long Distance with Zoom

If there is one thing we have learned recently — connecting with those we love does not have to be in person!  This tradition works well with a video call to those you want to share with!


There are times in our lives when our friends are our family.  CandleTime is a great way to deepen those connections and build lifelong friendships.

Older Adults

Older adults love the sense of purpose and connection the tradition fosters with grandchildren, family members and friends.

Couples of All Ages

A precious time to connect in ways our everyday lives don’t allow. These few moments will become the favorite part of your day.

Families with Older
Kids and Teens

The magic of CandleTime can inspire even the most skeptical of teens.  As families grow with the tradition the activities encourage kindness, giving and provide precious memories.

Families with Little Ones

Little ones love the candles, the magic, the fun, and attention the tradition brings.